Privacy Policy

Effective date: 13 October 2026
Last updated: 13 October 2026

1. Introduction

EURL TECHPOS (“TECHPOS,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our websites, use our applications and software, purchase our products or services, contact our team, or otherwise interact with us.

Our products and services may include business management software, point-of-sale systems, digital platforms, websites, applications, and related technical services intended for businesses and individual users.

We process personal data in accordance with applicable data protection laws. Where applicable to our activities and the individuals concerned, this includes the European Union General Data Protection Regulation (GDPR).

2. Who We Are

The entity responsible for the processing of personal data described in this Privacy Policy is:

Company: EURL TECHPOS
Website: https://techpos.dz
Email: [email protected]
Telephone: +34 743 040 942
Country: Algeria

For privacy-related questions, requests, or complaints, please contact us using the details above.

3. Personal Data We Collect

The personal data we collect depends on how you interact with TECHPOS, which products or services you use, and the information you choose to provide.

3.1 Information You Provide Directly

We may collect information such as:

• Name and surname.

• Business or company name.

• Email address and telephone number.

• Business address, billing address, or other contact details.

• Account credentials and account profile information.

• Information submitted through contact forms, support requests, or communications with our team.

• Billing, invoicing, subscription, and transaction-related information.

• Preferences, feedback, and information you provide when requesting our products or services.

You should not send sensitive personal information through our contact forms or ordinary communications unless it is necessary and an appropriate method of transmission has been agreed upon.

3.2 Account and Service Information

When you use our applications, software, or platforms, we may process information necessary to provide and maintain the service, including:

• Account identifiers and authentication records.

• User roles, permissions, and account settings.

• Business configuration and subscription details.

• Records created or managed through our software.

• Support history and service-related communications.

• Technical logs necessary for troubleshooting, security, and maintenance.

Depending on the product, this information may include business records, customer information, employee or user details, sales transactions, inventory records, orders, and other operational data entered by an authorised user.

The customer or organisation using a TECHPOS product remains responsible for ensuring that it has an appropriate legal basis and authority to enter and process personal data through that product.

3.3 Technical and Usage Information

When you visit our websites or use our digital services, we may collect certain technical information, including:

• IP address.

• Browser type and version.

• Device and operating system information.

• Pages or features accessed.

• Dates, times, and duration of interactions.

• Referring pages and diagnostic information.

• Error logs and security-related events.

We use this information where necessary to operate our services, diagnose technical problems, protect our systems, and understand service performance.

3.4 Cookies and Similar Technologies

Our websites or applications may use cookies, local storage, or similar technologies to support essential functions, remember preferences, maintain sessions, and improve performance.

Where non-essential cookies or similar technologies require consent under applicable law, we will seek that consent before using them. You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

The specific cookies and technologies used may vary between products and services.

3.5 Information from Third Parties

Where appropriate and lawful, we may receive information from payment providers, business partners, service providers, or other third parties involved in delivering a service to you.

We only use such information for purposes compatible with the relevant relationship and applicable law.

4. How We Use Personal Data

We may process personal data for the following purposes:

• Providing services: Creating and managing accounts, delivering software, enabling requested features, and providing customer support.

• Business operations: Managing subscriptions, orders, contracts, invoices, payments, and customer relationships.

• Communication: Responding to enquiries, sending service notifications, and communicating important changes.

• Maintenance and improvement: Troubleshooting errors, improving reliability, and developing our products and services.

• Security: Detecting fraud, preventing unauthorised access, protecting accounts, and investigating misuse.

• Legal compliance: Meeting applicable legal obligations and responding to lawful requests.

• Marketing: Sending relevant product announcements or promotional communications where permitted by law and, where required, with your consent.

• Dispute resolution: Establishing, exercising, or defending legal claims.

We do not use personal data for purposes incompatible with the purpose for which it was collected without an appropriate legal basis.

5. Legal Bases for Processing

Where the GDPR applies, we rely on one or more of the following legal bases:

5.1 Performance of a Contract

We process personal data when necessary to provide a product or service you have requested, manage your account, fulfil contractual obligations, or take steps at your request before entering into a contract.

5.2 Legal Obligations

We process information when required to comply with applicable laws, accounting requirements, tax obligations, or lawful regulatory requests.

5.3 Legitimate Interests

We may process personal data where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. These interests may include securing our systems, preventing fraud, maintaining services, and improving operational efficiency.

5.4 Consent

We rely on consent when required by law, including for certain marketing communications or non-essential cookies and similar technologies.

You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5.5 Vital Interests or Public Tasks

Where applicable, processing may be necessary to protect someone's vital interests or to perform a task carried out in the public interest under an appropriate legal basis.

The legal basis for a particular activity depends on the circumstances and the applicable law.

6. How We Share Personal Data

We do not sell personal data to third parties as part of our ordinary business operations.

We may disclose personal data in the following circumstances:

6.1 Service Providers and Processors

We may use third-party providers to support our operations, such as hosting providers, infrastructure providers, communications services, technical support providers, payment services, and security services.

These providers may process personal data on our behalf when necessary to provide their services. Where required, we implement appropriate contractual and security measures to protect that data.

6.2 Business Customers and Authorised Users

Where you use TECHPOS software through a business, school, organisation, or other customer, your information may be accessible to that organisation and its authorised administrators or users, depending on the product's configuration and permissions.

For questions about information controlled by your organisation, you may need to contact its administrator or the organisation directly.

6.3 Legal and Regulatory Requirements

We may disclose information where required by law, court order, or a valid request from a competent authority, or where disclosure is reasonably necessary to protect rights, safety, property, or the security of our services.

6.4 Business Transfers

If TECHPOS undergoes a merger, restructuring, acquisition, or transfer of assets, personal data may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

6.5 With Your Consent

We may share information with other parties when you have been informed and have provided consent, where consent is the appropriate legal basis.

7. Business Customers and Personal Data Processed on Their Behalf

Certain TECHPOS products allow businesses to store and manage information about their own customers, employees, suppliers, or other individuals.

In these situations, the business customer may determine why and how the information is processed, while TECHPOS may process it on the customer's behalf to provide the service.

Where applicable data protection law requires it, the relationship will be governed by appropriate data processing terms.

Business customers are responsible for:

• Providing appropriate privacy notices to the individuals whose data they collect.

• Establishing a valid legal basis for their processing activities.

• Ensuring that users have appropriate access permissions.

• Maintaining the accuracy of the information they enter.

• Responding to privacy requests where they act as the relevant data controller.

• Ensuring that their use of TECHPOS products complies with applicable law.

If you believe that a business using a TECHPOS product has collected or processed your information improperly, you should contact that business. You may also contact us if the issue concerns our own processing or the operation of our service.

8. International Data Transfers

TECHPOS is based in Algeria. Depending on the services used and the location of our infrastructure or service providers, personal data may be processed or stored in Algeria or other countries.

Where the GDPR or other laws impose restrictions on international data transfers, we will implement the safeguards required by those laws, where applicable. These may include an adequacy decision, standard contractual clauses, or another legally recognised transfer mechanism.

You may contact us for further information about the safeguards applicable to a particular transfer, subject to legal and security restrictions.

9. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, meeting contractual obligations, complying with legal requirements, resolving disputes, and protecting our legitimate interests.

Retention periods depend on the type of information and the circumstances of processing.

For example:

• Account information may be retained while an account remains active and for a reasonable period afterward where necessary.

• Contracts, invoices, and transaction records may be retained for the periods required by applicable accounting, tax, or other laws.

• Support communications may be retained for as long as necessary to resolve enquiries and maintain relevant service records.

• Security and diagnostic logs may be retained for a limited period appropriate to security, troubleshooting, and investigation needs.

• Marketing preferences may be retained as necessary to honour your communication choices and maintain suppression records.

When personal data is no longer needed, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, unless further retention is required or permitted by law.

In certain circumstances, backup systems or technical archives may retain information for a limited additional period before it is permanently removed.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, disclosure, destruction, and other forms of unlawful processing.

Depending on the service and its requirements, these measures may include access controls, authentication mechanisms, permissions management, secure communications, backups, system monitoring, and maintenance procedures.

No website, application, network, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we work to maintain appropriate safeguards and address identified vulnerabilities.

You are responsible for keeping your login credentials confidential, using appropriate passwords, restricting access to your devices, and notifying us if you suspect unauthorised access to your account.

11. Your Data Protection Rights

Depending on your location and the laws applicable to the processing, you may have rights concerning your personal data.

These rights may include:

• Right of access: Request confirmation of whether we process your personal data and obtain a copy where legally required.

• Right to rectification: Ask us to correct inaccurate or incomplete information.

• Right to erasure: Request deletion of personal data in circumstances where the law grants this right.

• Right to restriction: Request that processing be restricted in certain circumstances.

• Right to data portability: Receive certain information in a structured, commonly used, machine-readable format, where applicable.

• Right to object: Object to certain processing activities, including processing based on legitimate interests, where the law provides this right.

• Right to withdraw consent: Withdraw consent where processing relies on consent.

• Rights concerning direct marketing: Object to direct marketing at any time where applicable.

• Right to lodge a complaint: Submit a complaint to a competent data protection authority where available under applicable law.

These rights are not absolute and may be subject to legal exceptions.

How to Exercise Your Rights

To submit a privacy request, email [email protected] with the subject line “Data Protection Request.”

Please describe your request and provide enough information for us to understand and verify it. We may ask for additional information to confirm your identity where reasonably necessary and legally permitted.

We will respond within the period required by applicable law. If we cannot fulfil a request, we will explain the reason where required.

You will not be unlawfully penalised for exercising your applicable data protection rights.

12. Children's Privacy

Our business software and services are not generally intended to collect children's personal data directly unless a particular product or service is designed for that purpose.

Where a service may be used by children or may process their personal data, the relevant organisation, parent, guardian, or other responsible party must ensure that the processing is lawful and that any required notices, permissions, or consents are obtained.

If you believe that a child has provided personal data to us in circumstances where it should not have been collected, please contact us so that we can assess the situation and take appropriate action.

13. Third-Party Websites and Services

Our websites or applications may contain links to third-party websites, platforms, or services.

Those third parties operate under their own privacy policies and practices. TECHPOS does not control the privacy practices of independent third parties, and this Privacy Policy does not apply to their services.

We encourage you to review the privacy policy of any third-party service before providing personal information to it.

14. Marketing Communications

Where permitted by applicable law, we may use your contact details to send information about TECHPOS products, updates, services, or offers.

Where consent is required, we will obtain it before sending the relevant marketing communications.

You can opt out of marketing emails by following the unsubscribe instructions in the message or contacting us at [email protected].

Even if you opt out of marketing communications, we may still send essential service messages, security notifications, contractual notices, or other communications that are not promotional.

15. Automated Processing and Artificial Intelligence

Some TECHPOS products or services may incorporate automation, analytics, or artificial intelligence features to support business operations, improve user experience, or provide requested functionality.

Where such features process personal data, the processing should be limited to appropriate purposes and conducted in accordance with applicable law and the relevant product terms.

Where applicable law grants rights relating to solely automated decisions that produce legal effects or similarly significant effects, those rights will be respected.

The specific functionality, data usage, and safeguards may differ between products. Please refer to the relevant product documentation or contact us for further information about a particular feature.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, operational practices, or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this page. Where required by law, we will provide additional notice or seek consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle personal data.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about our handling of personal data, please contact us:

EURL TECHPOS
Website: https://techpos.dz
Email: [email protected]
Telephone: +34 743 040 942
Country: Algeria

Please include “Privacy Policy” or “Data Protection Request” in the subject line of your email so we can direct your enquiry appropriately.

This Privacy Policy is intended to explain TECHPOS's general privacy practices. It should be reviewed against the company's actual systems, service providers, retention periods, and legal obligations before publication. It does not replace any additional privacy notice or data processing agreement required for a specific product or service.